Refund policy
7-day money-back guarantee
Plain language, no fine print. If it doesn't work on your setup, you get your money back.
Our promise
Every plan is covered by a 7-day money-back guarantee. If the service doesn't perform on your device or network and we can't resolve it, you're entitled to a full refund.
How to request a refund
- Contact support within 7 days of your purchase via WhatsApp or email
- Tell us the issue and what you've already tried
- Give us a chance to fix it — most issues are resolved within minutes
What qualifies
- Technical issues we cannot resolve on your supported device
- Service outages confirmed on our status page
- Duplicate or mistaken purchases
What doesn't qualify
- Change of mind after the 7-day window
- Issues caused by insufficient internet speed on your connection
- Requests made more than 7 days after purchase
Processing time
Approved refunds are processed within 5–7 business days to the original payment method. Questions? Email [email protected].
Get started
Ready to cut the cord?
Start your 24-hour free trial today. Full access to every channel, movie and live event — no card required.
Questions? Chat with us on WhatsApp — 24/7.